“…a system is a network of interdependent components that work together to try to accomplish the aim of the system.”
– W. Edwards Deming, “The New Economics,” 2nd edition
So what is the “aim” of your system? Profit? Quality? On-Time Delivery?
Is your system achieving its aim ? It turns out that the results you are getting are no accident. The system that you operate now is turning out exactly what it is designed to do. Physics, logic, and science require that the system behaves according to its design.
So how do you change the system in a meaningful way, without “tampering” ? The solution lies in understanding the
